情商是指识别自身及他人情绪的能力，包含3个技能：认识情绪，利用情绪和管理情绪的能力。情绪存在于友谊里，存在于工作中，所以我们要将情商当作社会中的重要技能。情绪是宝贵的信息源，我们应该学会管理它和运用它。如果人人都有高情商，我们将来生活的世界，将充满互信、接纳以及宽容。A emotional Intelligence refers to the ability to recognize, interpret and process emotions in yourself and others. While genetics, upbringing, and environment all play a role. There are steps you can take to develop your emotional Intelligence over time, get to know yourself. Emotionally intelligent people are self aware. They have a realistic appreciation of these strengths and weaknesses and how they come across to others.情商是指一个人能够识别、理解并管理自己和他人的情绪的能力。这种能力的形成受到遗传基因、成长背景和所处环境的影响。不过，你可以通过持续的努力来提升自己的情商，增进自我的认知。情商高的人通常对自己有着清晰的认识，他们能够客观地评估自己的长处和短板，以及他们的行为如何影响他人。Peer feedback is one way of improving your self awareness and may uncover a few of your emotional blind spots. Learn your triggers, linked to the notion of self awareness is knowing how you are likely to respond in particular situations. Think about how you felt the last time you were under pressure. Did these feelings help or hinder you?同伴反馈是提升自我认识的一种方法，能帮助我们发现一些自己可能没注意到的情绪问题。认识到自己的情绪触发点，这是自我觉察的一部分，意味着要明白自己在特定情境下可能会有的反应，比如想想上次压力大时你的感觉如何。这些情绪是让你感受更好，还是让你更糟糕了呢？Recognizing emotions and the source of these emotions can shift your emotional state, empathize, seeing things from someone else's perspective, will help you understand their values and beliefs. This is important when it comes to motivating and engaging others, make a conscious effort to get to know your colleagues, ask open questions and actively listen to what they have to say, rather than simply waiting for your turn to speak, be on the lookout for body language and other nonverbal signs.识别情绪和情绪的来源，能让你的心情变好，也能让你设身处地地从他人的视角看问题，从而更容易理解别人的价值观和信仰。这在鼓励和吸引别人时特别有用。你得有意识地去了解你的同事，问一些开放式的问题，认真听他们说话，别只顾着等自己说话。同时，别忘了留意他们的肢体动作和其他非语言的信号。As these may tell you more than someone is willing to express out loud, own your emotions. Part of being emotionally intelligent is about taking responsibility for the way you interact with others. If someone upsets, you, pause and reflect on why their actions lead you to feel this way. Instead of reacting, impulsively recognize that a conversation is a two way interaction. It takes two people to make you angry, sad, or frustrated. Go with your gut finally, listen to your body.有时候，人们的动作和表情能透露出比他们口头上说的更多的信息。所以，学会控制自己的情绪，就是要学会对自己和别人的相处方式负责。如果有人让你不高兴了，先别急着反应，而是停下来想想，为什么他们的行为会让你产生这样的情绪。不要急于做出反应，而应该意识到交流是一个双向的过程。记住，对话是双方的事，让你生气、难过或者沮丧，通常不只是你一个人的问题。最后，要听从你的直觉，倾听你的身体。If your stomach starts doing back flips, every time you speak to a senior manager, or your muscles tense up before you go into a meeting. What does this tell you? Counter intuitive as it might seem? Emotions can be a valuable source of Information when making rational decisions at work, remember, emotional Intelligence isn't about suppressing emotions. It's about learning how to recognize process and channel them in a way that benefits you and your team.如果你每次跟高层管理者说话时，胃里就像翻江倒海，或者在开会前肌肉紧张，这说明什么？虽然听起来违反直觉，但在工作中做出理性决策时，情绪是宝贵的信息源。记住，情商不是要压抑情绪，而是要学会如何识别、处理和利用情绪，让情绪对你和你的团队都有好处。Enhancing your emotional Intelligence requires effort, but it can be achieved with sustained practice.提升自己的情商不是件容易的事，但只要你坚持练习，就能做到。标题：Emotions and the BrainBy Sentis译：良哥